Shipping
Free Shipping for Mainland UK Customers: Enjoy complimentary standard shipping on all orders within the Mainland UK.
Trackable Service: We use a reliable trackable shipping service for all orders.
Cut-Off Times: The cut-off time for standard orders is 11:30am and 4pm for next working day orders from Monday to Friday. On Saturdays, the cut-off time for standard orders is 11:30am and 1pm for next working day orders. Order made after these times will be shipped the following working day.
Delivery Concerns: Should you encounter any issues with your delivery, please don't hesitate to reach out to us. We're committed to resolving any problems to ensure your satisfaction. If you have purchased next working day delivery and your order arrives late, please contact us to be reimbursed the shipping costs.
Incorrect Address Provided: If you have provided an incorrect or incomplete address, please inform us as soon as possible. You have until 4 PM on the day of your order (or the following day if the order was placed after the cut-off times) to notify us of any changes. Otherwise, your order will be shipped to the address provided.
If we are not informed in time, we will make every effort to rectify the issue while the order is still in transit. However, if the courier returns the parcel to us, we will offer two options:
- Issue a refund, deducting the shipping costs incurred.
- Reship the order to the correct address, with the new shipping costs to be covered by you.